TürkiyeSend Complaint
Send the complaint from the support center within the account or public contact page, stating the order or transaction number and a clear description of the problem.
Verification
We may request additional data or documentation where necessary to verify ownership or review a transaction with an external provider.
Outcome
We explain to the user the result of the review or the need to escalate to the payment/card provider if the transaction falls within its system.
Legal rights
This mechanism does not prevent any right of the user to resort to a competent authority when the law so decides.