TürkiyeBefore implementation
Cancellations can be requested before the product is executed or activated if the order status allows and a non-returnable process has not been initiated with the provider.
After delivery or activation
Digital products or cards issued, activated or consumed may not be redeemable, except as required by law, permitted by the service provider or in cases of proven error.
Repeated Discount or Failure
We review claims for duplicate discount, failed order, non-delivery or technical error. We may request a transaction reference or documents to assist in the investigation.
Amounts associated with an external provider
When a transaction is made via a payment/card provider, the timing of the refund may be linked to that provider’s actions, card network and issuing bank.
Order Method
The refund request is submitted through the support center or contact page with the request number, the reason for the request and any supporting documents.